Terms and conditions 

Article 1. 
General terms and conditions 

Article 2. 
Creation of rental agreement 

Item 3. 
Payment terms 

Article 4. 
Cost 

Article 5. 
Deposit 

Item 6. 
Obligations of the Landlord 

Article 7. 
Tenant Obligations 

Article 8. 
Arrival in and departure from the apartment 

Article 9. 
Termination or modification of the lease by the tenant 

Article 10. 
Termination or amendment of the lease by the landlord 

Article 11. 
Liability and law 

Item 12. 
Complaints 

Article 13. 
Privacy 

Article 1. 
General terms and conditions 

These general terms and conditions apply to a temporary rental agreement between the landlord and the tenant of an apartment. 

Tenant: the person who rents the apartment from the landlord for a certain period of time and has paid the agreed rent to the landlord. 

Landlord: Familie Lubbers, FACT Appartementenverhuur, being the one who rents out the apartment to the tenant. 

Rental agreement: agreement between the tenant and the landlord regarding the rental of an apartment. 

Owner: the owner of the apartment, or his representative, who makes the apartment available to the tenant in consultation with the landlord. 

Rental price: price per night multiplied by the number of agreed nights. The rental price can be increased with costs and deposit. 

Deposit: the part of the rental price that the tenant owes the landlord when booking. 

Deposit: amount that the tenant pays to the owner in advance or upon arrival at the apartment for any costs, damage or loss for which the tenant is responsible. 

Arrival and departure time: the times agreed between the tenant and the landlord. 

Article 2. 
Creation of rental agreement 

The landlord informs the tenant about the rental object, prices and conditions that are important for the conclusion of the rental agreement. The rental agreement is concluded after the tenant has fully completed and sent the booking on the website of the landlord and after confirmation has been sent to him by the landlord. 

Item 3. 
Payment terms 

Within 10 days after booking by the tenant on the website of the landlord, the down payment must be credited to the bank account specified by the landlord to the tenant. The deposit is 30% of the total sum. If the deposit is not credited to the bank account of the lessor within the specified period, the rental agreement is deemed not to have been concluded. At the latest 4 weeks before the start of the rental of the apartment, the full rental price must be transferred to the account of the landlord. If this is not met, the right to rent the apartment lapses, with due observance of the provisions of article 9. 

Article 4. 
Cost 

If costs apply in addition to the rental price, this will be stated on the website of the landlord. The tenant will pay this in the same way as the rent. 

Article 5. 
Deposit 

The owner is entitled to charge a deposit to the tenant. The deposit must be paid to the owner at his request in advance or when entering the apartment. The deposit will be immediately returned by the owner to the tenant after the agreed length of stay, or refunded to his bank account within 14 days if the deposit has been paid in advance. All this after deduction of any costs of damage caused, defects and/or loss and consumption of energy and cleaning costs of the linen. Any deduction is reasonable and at the discretion of the owner. 

Item 6. 
Obligations of the Landlord 

The landlord ensures that the apartment is in good condition at the agreed time of arrival and is made available to the tenant in accordance with the booking confirmation. 

Article 7. 
Tenant Obligations 

Upon arrival at the apartment, the tenant is obliged to inspect the house and its immediate surroundings for any defects. If, in the opinion of the tenant, there are defects, he will immediately inform the owner. The tenant will give the owner reasonable time to put the situation in order. If, in the opinion of the tenant, the situation has not been sufficiently resolved, the tenant will immediately inform the owner or his representative. 

Overnight stays are allowed in the apartment up to the maximum number of people stated on the website of the landlord. Only the number of persons specified by the tenant when booking are entitled to stay in the apartment. 

Visitors are only allowed to stay overnight after prior permission from the landlord and payment of an additional rental price to be agreed upon. It is not allowed to allow persons into the apartment, other than the tenant and the persons specified by him. The renter is responsible for all persons specified. 

In the event of a violation of the above provisions, the rental agreement will be terminated with immediate effect and access to the apartment will be refused. The tenant remains liable for the full rental price. After termination of the agreement, the owner is entitled to rent the rented property directly to another party. 

Furthermore, it is not allowed to open closed spaces. When leaving the apartment, even for a short time, the apartment must be completely closed. In the event of theft or loss as a result of non-compliance, the tenant will be held liable for the entire damage. Smoking is not allowed in the apartment. In case of fire as a result of negligence, the tenant will be held liable for the damage. 

If there is disproportionately high water consumption, costs will be charged to the tenant. 

Article 8. 
Arrival in and departure from the apartment 

Arrival and departure take place on the arrival and departure dates stated in the booking confirmation. Arrival of the tenant is from 3 p.m. Departure must take place before 11:00 am. 

Upon arrival, the tenant checks the apartment and the immediate area to see if it has any defects in his opinion (see article 7.). 

Upon arrival, the tenant checks whether the apartment and whether the inventory is complete and undamaged. If something is damaged or missing, the tenant must report this to the owner within 24 hours of arrival. He will do his utmost to repair or replace or supplement it. 

The expected time of departure must be communicated in good time by the tenant to the owner or his representative who inspects the property together with the tenant. 

After the end of the stay, the apartment will be delivered neatly and “broom clean” by the tenant. Crockery and accessories are cleanly placed back in the cupboards. Moved furniture must be returned to its original position. Damage, defects or missing items must be reported immediately by the tenant to the owner or his representative. 

Article 9. 
Termination or modification of the lease by the tenant 

No changes can be made to a booking made by the tenant other than after consultation with and approval from the landlord. 

In the event of full or partial cancellation of the booking of the stay in the holiday home or termination of the rental agreement by the tenant, no refund of the rental price will be made. This regardless of whether the cancellation takes place before, during or after the stay.  

In case of later occupation of, or early termination of the stay in the apartment, the full rent remains due. 

Article 10. 
Termination or amendment of the lease by the landlord 

The landlord can terminate or change the lease in the following cases: 
a. if the tenant fails to pay the rent (on time). 
b. force majeure, war, strike, natural disaster, extraordinary weather conditions, fire, death of the landlord or home owner or their immediate family. All amounts paid by the renter for unexpired nights will be returned to the renter within 30 days after termination. 
c. due to circumstances of such a nature that rental of the holiday home becomes impossible, such as: theft of inventory, destruction of the holiday home and the unauthorized admission of persons as described in Article 7. If this is attributable to the tenant, amounts paid for unexpired overnight stays will not be returned. 

The landlord is not liable for any damage suffered by the tenant as a result of the termination of the agreement. 

Article 11. 
Liability and law 

The landlord accepts no liability for: 
a. theft, loss or damage, of whatever nature, suffered by the tenant during or as a result of the rental of and stay in the rented holiday home. 
b. the failure of technical equipment in the holiday home, temporary failure or malfunctions of water and/or energy management, road and/or construction work in the vicinity of the holiday home. 
c. damage or injury resulting from the use of the holiday home, including inventory, or accidents in and around the holiday home. 

The tenant is jointly and severally liable for all loss and/or damage to the rented property and its inventory, regardless of whether this is the result of acts or omissions of the tenant or third parties who are in or around the rented apartment with the permission of the tenant. . In the event of incorrect use or incorrect abandonment of the rented apartment, the costs will be passed on to the tenant. The landlord will endeavor to provide correct information to the tenant, but is not liable for unexpected inaccuracies and/or incompleteness in the information provided. 

Austrian law applies to all disputes between tenant and landlord. 

Item 12. 
Complaints 

All complaints relating to the use of the apartment must be immediately submitted to the owner by the tenant. The tenant will give the owner sufficient opportunity and cooperation to resolve the complaint within a reasonable time. 

If defects or a complaint cannot be resolved on the spot with the owner, the tenant must contact the landlord as soon as possible. He will endeavor to resolve the complaint as quickly as possible and to the satisfaction of the tenant. 

If the complaint cannot be resolved satisfactorily, it must be submitted in writing and with reasons to the lessor by the tenant. Complaints can be submitted no later than 30 days after the end of the stay in the holiday home. 

DISCLAIMER 

By making a booking you will be included in our address file. If you no longer appreciate this, you can let us know via the contact option on the website. In the context of the Personal Data Protection Act, we do not provide your personal data to third parties. We use your data to keep track of the status of your reservation and payment. Furthermore, to send you the necessary information about your stay and finally to keep you informed about our services. 

Fact Appartementsverhuur gives you tips to make your stay in Austria more pleasant. Following these tips is entirely at the tenant's own risk and no rights can be derived from this. 

Article 13. 
Privacy 

Collection of personal information 

Depending on the reservation, some of the information we request from you will be marked as mandatory and others as optional. If you do not fill in the required information for a particular reservation, we will not be able to accept the reservation. 

Data retention. 
We keep your information for as long as your information is necessary to provide you with reservations and orders or as required to comply with our legal obligations. If you wish to delete your account or request that we no longer use your information to provide you with services, please contact info@fact-apartments.at. We will try to respond to your request within 30 days. We retain your information and use it as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. 

Choice/opt out. 
You can choose not to receive email updates and newsletters from FACT Apartments by sending an email to info@fact-apartments.at

Protection of your personal data. 
We strive to protect the personal information provided to us. We do this both during the provision of the data and after receiving it. However, no method of transmitting or storing information electronically over the Internet is 100% secure. While we take into account the sensitivity of the personal information we collect, process and store, and the current state of technology to use these measures to protect your personal information, we cannot guarantee absolute security._cc781905-5cde- 3194-bb3b-136bad5cf58d_
If you have any questions about security on our websites, you can contact us at the following email address info@fact-apartments.at 

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We may combine this automatically collected log information with other information we collect about you. We do this to improve the services we provide, to improve our marketing and analytics, and to provide site functionality. 
Technologies such as cookies, beacons, tags and scripts are used by FACT Apartments and our partners, analytics services and service to provide site features and functionality. These technologies are used for trend analysis, site administration, site user tracking, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies from these companies on both an individual and aggregated basis. 
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We give you the opportunity to share information such as messages, photos and videos from FACT-Apartments. Please note that we have no control over the actions of others with whom you decide to share your pages and information. 

Privacy Policy Changes. 
FACT-Apartments reserves the right to change the privacy policy from time to time at its own discretion and will post a notice on the home page of the website when we make material changes to the privacy policy before the change takes effect. If you want to change the way FACT-Apartments can use your personal data because of these changes, you can do so by sending an email to info@fact-apartments.at

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Our website may use social media features, such as the Facebook Like button and widgets, such as the share button or interactive mini-programs that run on our site. These features may collect your IP address, track the pages you visit on our site and set a cookie to enable the feature to work properly. Social media features and widgets are hosted either externally or directly on our site. Your interactions with these features are subject to the privacy policy of the company that provided the feature. 

Single sign-on 
You may be able to log in to our site using login services such as Facebook, Instagram or an Open ID provider. These services verify your identity and give you the option to share certain personal information with us, such as your name and email address, in order to partially complete our registration form. Services such as Facebook, Instagram offer you the option to post information about your activities on this website on your profile page to share with other people in your network. 

Kids 
It is not our intention to collect personal information from minors. Do not enter any information on this site or use our services if you are under 18. 

Privacy complaints 
FACT Apartments takes the concerns regarding privacy of its users seriously. If you believe that FACT-Apartments has not complied with the privacy policy regarding personal data, you can send a letter to FACT Apartments, Erlendorf 19, 9587, Riegersdorf, Arnoldstein. In your letter, please describe in as much detail as possible the ways in which you believe that the FACT Apartments privacy policy has not been followed. We will immediately investigate your complaint and get back to you as soon as possible. 
 

Cancellation Policy

Your apartment will be released from 3 pm on the date of arrival.

On departure date, you must leave the apartment no later than 11:00 am.

At the latest 10 days after you have received confirmation of your reservation request, you must pay 30% of the total rental amount. After we have received your deposit, your reservation is final. 

You owe the remaining rental amount no later than 4 weeks before the arrival date. If you book within 6 weeks before the arrival date, you immediately pay the total rental amount to make the reservation final.

In case of cancellation 6 weeks or less before the planned arrival date, 30% of the total booking amount is also due, in addition to Euro 25.00 adm/ann. costs.

In case of cancellation within 7 days before the planned arrival date, the cancellation costs are 100% of the total rental amount.

Cancellation insurance against risks of illness, accident or other circumstances must be taken out by the tenant.

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